Americans are feeling less generous as more quick-service restaurants give customers the option to tip. The biggest culprits include coffee shops and fast-food restaurants.
Dipayan Biswas, a professor at the University of South Florida, has been studying tipping for a decade and fears what’s to come.
“That’s my biggest worry, that it might actually affect the industry where it really matters the most: the full-service restaurants where the servers don’t even make minimum wage,” says Biswas.
